✕ unless otherwise stated, our processing time is approximately two weeks, from the time of your purchase to the day we send it off in the mail!
✕ we're happy to accommodate your wishes as best as we can! custom sizing on bandanas is always an option as well. please reach out via email or our contact form page (link at the bottom) to get started.
✕ $5 flat rate lettermail, non-trackable
✕ $15 flat rate tracked packet, comes with insurance
✕ free shipping over $75
✕ $5 CAD flat rate lettermail, non-trackable
✕ $15 CAD flat rate, tracked packet, comes with insurance
✕ outside of usa and canada, shipping is $15 flat rate and non-trackable
please be aware that olive & hound is not responsible for any lost
or undelivered packages.
packages will be deemed delivered 10 business days after it they have been shipped.
please note that our clients have experienced lengthy delays due to canada post.
returns and exchanges
due to the handmade nature of our items we do not offer refunds or
exchanges unless there is an issue with your order.
please ensure you have ordered the correct size for your pup!
caring for your bandanas
✕ hand wash in cold water and hang dry.
✕ iron on a low setting as needed.
✕ be sure not to iron the tag.
✕ they will not be ruined if you throw it in a washing machine -- but the fabric and stitching will last longer if you hand wash them whenever possible.
✕ if ever you choose to clean your accessories in the washing machine, use a mesh bag for delicates.
✕ remember that your o&h accessories are handmade and best laundered by hand.