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Store Policies

Canadian Shipping
 $5 flat rate lettermail, non-trackable
$15 flat rate tracked packet, comes with insurance  

  

US & International Shipping

 $5 CAD flat rate lettermail, non-trackable

 $15 CAD flat rate, tracked packet, comes with insurance 
 
 Outside of US and Canada, shipping is $20 flat rate and non-trackable

 

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 Please be aware that Olive & Hound is not responsible for any lost or undelivered packages. The package will be deemed delivered 10 business days after it has been shipped.

 

Return Policy

Due to the handmade nature of our items we do not offer refunds unless there is an issue with your order. Please ensure you have ordered the correct size for your pup! 
We are happy to offer exchanges on items if you are not 100% satisfied. Shipping will be the buyer's responsibility and the product must be in unworn and unused condition.  
You must contact us within 7 days of receiving your order to request an exchange, and products must be shipped back within 10 days of your package being delivered. Custom orders and sizing are not eligible for exchanges or returns.